Privacy Policy

This privacy notice explains how Michael Parkes Surveyors Ltd collect, use, and share your personal data.

We are committed to protecting your privacy and we comply with the data protection laws applicable to the UK and the General Data Protection Regulation. This Privacy Policy outlines how your personal information is treated and forms part of our Terms and Conditions.

Definitions

Data Controller: a data controller determines the purposes and means of processing personal data

Data Processor: a processor is responsible for processing personal data on behalf of a controller.

We are both controllers and processors.

We will do our utmost to ensure data we hold is up to date, but of course we do rely on you to let us know if for example you move or change your phone number or email address.

What information do we collect?

Website

When you complete a form on our website, we may ask you for your name, e-mail address, postal address and your telephone number(s). This is so we can contact you easily if required.

Planning

Name, address, email address, phone number, plans, title plans.

Valuation Services

Names, email addresses, bank addresses, phone numbers, property addresses, purchase details, sold details, details of bank loans in £.

Management Services

Names, email addresses, property addresses, insurance policies, H&S details, phone numbers, tenancy references. ID e.g. passport or photo driving licence and a utility bill.

Residential Letting Services

Names, email addresses, property addresses, insurance policies, H&S details, phone numbers, tenancy references. Right to rent ID documents for example – passport, NI, visa, work permit, utility bill?

Commercial Agency Services

Names, email addresses, property addresses, insurance policies, H&S details, phone numbers, details on property requirements, references, referee’s details. ID e.g. passport or photo driving licence and a utility bill.

How we collect personal data

We may collect your personal data in a number of ways principally,

• Directly from you
• From someone else acting on your behalf e.g. an agent or solicitor or surveyor

Our basis for processing personal data and the purpose for which we use it.

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy.

We must have a lawful basis for process which is different depending on what we are doing.

For example, if we market available properties to you we may need your consent to process your personal data and you have a right to opt out of receiving these marketing emails.

If we are managing a property on behalf of the landlord or a residents’ management company, then we process data based on contract and you do not have a right to opt out.

If you are considering using our services and we don’t yet have a contract with you, but you have asked us to do something as a first step e.g. give a quote, we can process your personal data under the lawful basis of contract.

We do not collect special category data for example about race, religion, genetics etc.

We use the information collected from you to help in any issues you may have relating to this website. We may use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content. We do not sell, trade or rent your personal information to other parties. 

How long we will store your data

For the purposes of statutory limitation all data is kept for 6 years however our policy for insurance purposes is that we keep data for 12 years before destroying it.

In terms of planning services undertaken by the Council, we send the paper files handed back to the Council when completed

Who we may share your data with

We may share your details with our employees. We do not share anyone’s details with third parties for the purpose of marketing.

We may share your details in the following ways:

Planning

With architects, the local council, with your other instructed contractors

Valuation

Details are only shared between the client and ourselves. Our reports are caveated to say they should not be shared to any other party.

Management

With contractors for the purposes of effecting repairs, with insurers, with Directors of management companies or landlords. T&H Computer Services Ltd, our management software provider

Residential Lettings

With contractors for the purposes of effecting repairs, with insurers, with Directors of management companies or landlords

Commercial Agency

With Landlords and Prospective tenants, with contractors for the purposes of effecting repairs, with insurers, with Directors of management companies or landlords.

Your rights in relation to your personal data

Under the GDPR, you have the right to

• Obtain access to and copies of the personal data that we hold about you
• Require us to correct the personal data we hold about you if it is incorrect
• Require us to erase your personal data in certain circumstances
• Require us to restrict our data processing activities in certain circumstances
• Receive from us the personal data we hold about you which you have provided to us in a reasonable format specified by you including for the purpose of your transmitting that personal data to another data controller.
• To object on grounds relating to you particular situation to any of our processing activities where you feel that this has a disproportionate impact on you.
• Where processing is based on your consent you may withdraw that consent.

Cookies

Cookies are small text files that a web site transfers to a site visitor’s hard disk or browser for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person’s name or e-mail address. In order to measure the effectiveness of our on-line presence, The Michael Parkes Surveyors Limited website may use cookies to identify repeat visitors to our site and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis. Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits

Contact Us

If you have any queries about this privacy policy, you may contact us

By email info@michaelparkes.co.uk

By Phone: 01634 294 994

Please ask for our Managing Director Denise Ford.